NextBind Ltd Terms Of Use

Our terms and conditions comply with UK legislation and Distance Selling regulations. It will be assumed by making an order, that you accept NextBind's online Terms and Conditions. These Terms and Conditions do not affect your statutory rights as a customer. Please do not hesitate to contact us if you have any questions.

Prices
All products are sold in £ sterling. Prices stated on the web site do not include VAT, which will be added at the current rate. Postage costs also have VAT added to them. Goods are charged at the price shown on the product and order pages on the date the customer places the order. Prices may be changed without notice.

Product Trademarks, Descriptions and Images
All trademarks appearing on the service are trademarks of their respective owners.

Product descriptions on this site typically provide an overview of a product's main features. Full product specifications are available from the relevant manufacturers' web sites or brochures.

Images where shown are representations of the products offered and are typically sourced from the relevant manufacturer. Colours and styles may differ from those of the actual product supplied due to image quality or availability.

Payment
Payment can be made by Visa, Master Card, Delta or Switch via Skrill (the new name of Moneybookers) or PayPal's secure gateway. All credit/debit cardholders are subject to validation checks and authorisation. If the issuer of your payment card refuses to authorise payment, we will contact you for an alternative form of payment. We will not be liable for any delay or non-delivery as a result of such refusal.

Receipts
All customers placing an order will be provided with a receipt, both by email and to the specified address.

Availability
We do our very best to show only products we have in stock on our site. However, popular products can go out of stock quickly. In the unlikely event of this happening, when we receive your order we will email you with the expected delivery time. If you decide not to continue with your order any sum debited by us from your credit card will be re-credited to your account and we will notify you at the email address given by you on your order form. The refund will be made as soon as possible (usually within 14 days of your order).

Security
We take every precaution to protect information about you both online and offline. Your credit card details are handled solely by Skrill (the new name of Moneybookers) secure gateway which means NextBind does not see your credit card details at all. All other personal information is used only for the purposes of issuing you with your goods purchased online. We do not sell on your personal details to other companies or organisations for marketing purposes and will not use your email address to market our own services.

Delivery
NextBind will deliver to customers worldwide; the delivery charges on our site are for England, Wales and Scottish Lowlands. Charges for all other areas are subject to quotation and will be charged at cost.

NextBind use UK Mail (known until recently as Business Post) and enjoy their best rates. You will need to sign for items delivered by UK Mail so please give an address where you can sign for goods during the day. Dispatch is within 24 hours subject to availability; you will be contacted same day if there is no stock. We carry the widest range of new Impress covers of all UK dealers.

Complaints procedure
We hope you have a good experience buying from NextBind. If, however, you have a complaint about any part of our service please contact us by phone, email, letter or via the online form found on the contact page . If there is a problem, however small, please do let is know. We take complaints seriously and would see it as a way to improve our business. If you make a complaint, we will deal with it promptly and confidentially (within 5 working days).

Guarantee
All our products are supplied with a guarantee for a minimum period of 6 months from the date of delivery, according to the type of purchase as set out below. This excludes faults caused by accidental damage, misuse or neglect.

New: new machines are brand new and boxed. They come with full manufacturer's warranty.

A-Grade: A-Grade machines are re-boxed as new products fully tested and repacked to original manufacturers specifications. A-Grade machines come with 6 months return to CRC warranty.

Reconditioned: Reconditioned machines are products that have been refurbished to original manufacturers specifications. Reconditioned machines come with 6 months return to CRC warranty.

Return / Refund Policy

Your right to cancel
We hope you are pleased with your purchase. Where you wish to cancel an order you may do from the day you placed the order up until 7 working days after receipt of goods. We will refund the full amount for the returned items but you must pay the cost of returning the goods to us and postage and packing charges if applicable if goods are not faulty or damaged. If you use the Royal Mail, we strongly advise that you obtain a certificate of posting so that you can claim compensation should the parcel not reach us.

Faulty goods
Where possible we check that products are in full working order before items are dispatched; inevitably an occasional fault may go unnoticed or occur soon after purchase. We will be happy to take back faulty goods and exchange or refund your money including return postage costs.

To obtain an exchange or refund please return goods to us within 28 days of receipt of goods.

Damaged goods
Please note that by signing a delivery note from "U.K. mail", you are warranting that the goods have been received in "good condition". If in any doubt, you should sign for them as unchecked and make a note on the delivery note of any visible damage to the outer packaging. Failure to do this may invalidate any subsequent claim as to the goods being damaged prior to receipt.

Subject to the above, you must notify us within 72 hours, of receipt of damaged items. The item(s) should be returned to us as quickly as possible; subject to acceptance that the damage occurred prior to delivery, NextBind will accept all additional carriage costs and replace or refund the item(s) within 7 days (subject to availability) from when the goods in question have been received back to NextBind.

In the event of you returning goods, please make sure that you include details of your name, order/invoice number and whether you would like us to exchange your unsuitable/faulty goods or give a refund where appropriate.
Please send all goods for refund/exchange to:

NextBind Ltd, 27 Black Moor Road, Verwood, Dorset, BH31 6BE
If you have any questions about returning items to us please contact us.